Join these companies using ProfitWell Retain to optimize customer retention
Most cancel experiences actually hurt customer retention
Hold customers hostage until they call, or let them cancel without figuring out how to save them?
There’s got to be a better way.
Many products delay churn with obstacles
While these tactics slow cancellations at first, they quickly lose revenue by destroying your brand with customers (both former and current).
Save at-risk customers by deploying the right salvage offer
When customers go to cancel, Retain analyzes dozens of data points — from their cancellation reason to their engagement data — to salvage that relationship.
Retain Cancellation Flows use data from 25k subscription companies to target the right “salvage offer”.
Here's how it works:
Get insights on what went wrong
Cancel Reasons give direct feedback for our algorithm to find the right offer for every individual user.
Remind customers what they liked
By generating nostalgia around your product, we prime users for what comes next.
Personalize smart offers based on the product and user
New B2B user having setup trouble? Send a Calendly link.
DTC customer who’ll buy more a bit later? Offer a smaller or pause plan.
The right option for each situation, just in time.
Reduce active churn with Cancellation Flows
ProfitWell Retain connects with your billing system and automatically starts recovering 25-30% of user cancellations for you. Sign up for your demo today.
Early access users typically saw Cancellation Flows salvage between 25-30% of potential cancellations. We tested this across both B2B and B2C products.
Customers continue to get salvage offers every time they cancel. But they’ll never get a discount salvage offer more than once, so you can’t just keep coming back for a discount.
For companies that sign up by the end of May, Cancellation Flows will be free for their first 3 months. They will then get special reduced pricing for the rest of 2022.
Companies that sign up starting June 1 will receive pay-for-performance pricing: you’ll only pay if we measurably reduce your churn (as with the rest of ProfitWell Retain).