Stop losing money to credit card failures

Retain® combines world-class subscription expertise with algorithms that leverage millions of data points to win-back your customers.

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Integrates easily with:

Used by subscription companies who value retaining their customers

You probably didn't know you have this churn problem

Scary Fact:

You only recover 3 out of 10 customers whose payment fails.

The truth is that credit card failures are your largest single bucket of churn, but you're barely recovering any of these customers, because you're ignoring the size of the payment failure problem.

Happy Fact:

You can increase your recovery rate automatically and pay only for performance.

ProfitWell Retain® combines world-class subscription expertise with algorithms that leverage millions of data points to win-back your customers automatically using the industry's highest recovery rate.

Get a demo of Retain®

Industry's best recovery rate
We do all the work for you
100% ROI Guaranteed

John Arcanti Retention Analyst

“We're your churn team.

ProfitWell Retain's the only product on the market that's managed for you, allowing us to leverage data and expertise to constantly improve recovery rates. You only pay for performance.”

Retain

You deserve the best retention software and team on the market.

Over 20% of subscription companies utilize ProfitWell, which means we've studied billions of data points on why payments fail and how to recover them. Retain's algorithms are constantly evolving to push your recovery rates up.

Industry leading recovery rates and pay for performance

Even if you have a current solution, our recovery rates are likely higher. Plus, you only pay when we increase recovery rates; and we guarantee at least 100% ROI.
Straightforward, secure setup

We made Retain easy for you by plugging securely right into your billing system, maintaining complete PCI compliance, and ensuring you can keep the dev time low.

Cancellation
Flows

When customers go to cancel, Retain analyzes dozens of data points — from their cancellation reason to their engagement data — to target the optimal "salvage offer" that gets them to stay.

Saves 25-30% of customers that would've cancelled (seriously)
Private labeled with your in-app branding
Personalizes messaging based on your product and market

Tactical Retries

Pinpoints the right time to retry credit cards based on dozens of factors using data.

You only get six to eight attempts at retrying a credit card or debit card. You need to use those attempts wisely. Tactical Retries studies all of that data we’re sitting on and the metadata from your customer to know exactly the right time to retry the credit or debit card based on day of week, failure code, type, location, and the list goes on.

Increase recovery rates by 5-10%
Works and optimizes based on product type, card type, location (and 15+ other factors)
Works seamlessly with your billing system's smart retries

Apple &
Google Pay

Retain’s payment forms include Google and Apple pay, allowing customers to update failed payments with 1-click or by using Face ID. All of which doubles payment form conversion.

Seamless, frictionless experience
Doubles payment form conversion
Completely turn key - you do no work

Lockout

Retain Lockout intelligently restricts cancelled customer access and sends targeted offers to get these customers back, boosting churn recovery by 10-15%.

Leverages data to intelligently win-back customers who've cancelled with targeted offers
Lockout free riders and former customers with a seamless experience
Keep your branding - like the rest of Retain, Lockout is private labeled

1:1 Personalization

Retain® 1:1 Personalization uses algorithms to identify patterns in churn recovery at the global, industry, and individual customer level. Our Retention Specialists then design custom churn reduction strategies based on that data to reduce churn and improve the customer experience.

Powered by technology, amplified by humans
Continual, ongoing optimizations with no work on your part
Completely pay for performance

SOC2 Certified

ProfitWell's products are now SOC2 certified, meaning we've been audited and certified by the most reputable accreditation standard on the market.

Continuous monitoring across our entire platform to detect internal and external threats
Deep anomaly alerts and audit trails
Actionable forensics for ensuring we continually increase our security standards

Localization

Recover 5-10% more cancellations through automatic translation

Customers prefer to communicate in their own language. We ensure all churn recovery messaging in ProfitWell is automatically translated to your customer’s language and cultural preference with absolutely no work on your part.

Takes into account cultural preferences
Completely turnkey - no work on your part
25+ languages with more added every quarter

Rollback
Recovery

Retain automatically saves annual customers that fail due to insufficient funds, by keeping them on prorated monthly plans—instead of losing them altogether.

Recover up to 15% of failed annual customers
Messages come in your custom branding
Easy setup - just plug into your billing system

Churn
Insurance

Retain users get the confidence of industry-first Churn Insurance at no extra cost. We guarantee your retention will improve—or ProfitWell will cut you a check.

Start your Retain trial 100% free
Receive compensation if you don't see ROI

Increase your recovery rate and reduce your churn automatically Even if you have something in place now, Retain maintains the highest recovery rate in the market, meaning we can reduce your churn automatically.

Recover

We study subscription businesses more than anyone else in the world and imbue that knowledge within Retain to take care of this problem completely for you. You should spend your time with your customer and your product.

Get Your Free Demo

We do all the work. You get the reward.

Retain leverages data to systematically reduce churn from payment failures.

Robust testing framework

Your Retain team is constantly running tests to increase your recovery rate further.
Pay for performance

Up to your current recovery rate is free. Pay based on performance after that.
Completely white labeled

The complete experience to your customers is your brand from end to end.
Straightforward setup (for real)

We worked incredibly hard to make this easy for you. Only a few steps and you're ready to go.
Secure & PCI Compliant

We plug right into and utilize your existing billing system, so everything is safe, secure, and compliant.