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Retention Talk

Retention Talk

Join Paddle's Neel Desai as he interviews the best in the world of product and customer experience to bring you actionable strategies on reducing churn and boosting retention.

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Episodes

Customer surveys, leveraging NPS, and the power of onboarding | Hunt A Killer’s Mary Callaghan

23:02 · Retention Talk

Overthinking, hacking retention, and rallying around metrics | Better Proposals' Adam Hempenstall

26:03 · Retention Talk

Better email campaigns, tracking metrics, and aligning teams | CompanyCam's Kelly Danahy

21:47 · Retention Talk

Product roadmaps, leveraging data, and defining churn goals | Framer’s Oscar Carlsson

19:01 · Retention Talk

Onboarding, customer cohorts, and non-traditional CS | Knowledgehook's Travis Ratnam

32:02 · Retention Talk

Integrating ecosystems, forecasting churn, and onboarding | Beatport's Romain Pouillon

24:48 · Retention Talk

Expansion revenue, CX perpetuity, and maintaining focus | Pipeliner's John Golden

17:41 · Retention Talk

Voice of the customer, dunning strategy, and customer loyalty | GoSite's Danielle Rojas

22:43 · Retention Talk

5 Key Strategies for User Retention

10:36 · Retention Talk

Retaining customers one bag at a time | Trade Coffee's Mike Lackman

23:21 · Retention Talk

How to leverage cancellations | Who Gives A Crap's Jenna Tanenbaum

20:32 · Retention Talk

Automating churn reduction | Workpuls' Maja Rajić Milivojević

13:49 · Retention Talk

Two ways to segment churn | Close's Liz Stephany

18:42 · Retention Talk

Knowing when the customer journey is over | Supercast's Jason Sew Hoy

18:40 · Retention Talk

Retaining through activations | Meister's Kevin Kuhn

19:46 · Retention Talk

The customer isn't always right | Kelly Yanke Deltener

20:00 · Retention Talk

Focusing on second month retention | Winc's Jai Dolwani

22:38 · Retention Talk

Predicting Churn | ProdPad's Janna Bastow

16:35 · Retention Talk

Locking out customers | Loomly's Thibaud Clément

20:43 · Retention Talk
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